Shipping & Delivery Policy – kachalu.com

Last Updated: 18 September 2025

At kachalu.com, we aim to provide you with a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within 1-2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of any delay in processing, our team will notify you via email or phone.

2. Shipping Methods & Charges

We use trusted courier and logistics partners to deliver orders across India.
Shipping charges (if any) will be displayed at checkout before payment.
Free shipping may be offered on certain products or minimum order value (as per offers running on the website).

3. Delivery Timelines

Estimated delivery time is 3-7 business days depending on your location.
Remote or rural areas may take longer.
Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or other factors beyond our control.

4. Tracking Your Order

Once your order is shipped, you will receive an email/SMS with the tracking number.
You can track your order using the tracking link provided.

5. Risk & Responsibility

Risk of loss or damage passes to you once the order is delivered to your address.
Please check the package at the time of delivery. If the package is tampered or damaged, kindly reject it and inform us immediately.

6. International Shipping

Currently, kachalu.com ships only within India. We do not provide international shipping.

7. Contact Us

For any queries regarding shipping or delivery, please contact us at:

Auric Enterprises
📧 Email: info@kachalu.com
📱 Mobile: +91 9758105151
🏠 Address: 831/1, New Adarsh Nagar, Near Greenway School, Roorkee, Uttarakhand – 247667