Return & Refund Policy – kachalu.com

Last Updated: 18 September 2025

At kachalu.com, we value your trust and satisfaction. This Return & Refund Policy explains how we handle returns, replacements, and refunds for products purchased from our Website.

1. Eligibility for Returns

  • Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.

  • Certain products like perishable food items, personal care, health & nutrition products may not be eligible for return due to hygiene and safety reasons unless they are damaged/expired.

  • The product must be unused, in its original packaging, and with all tags/labels intact.

2. Return Request Process

  • You must raise a return request within 7 days of delivery by contacting us at:
    📧 Email: info@kachalu.com
    📱 Mobile: +91 9758105151

  • Our support team will guide you through the return process.

  • We may ask for photos/videos as proof of the issue before approving the return.

3. Refund Process

  • Once your return is approved and the product is received back, we will initiate a refund.

  • Refunds will be processed within 7-10 business days to your original payment method.

  • Shipping charges (if any) are non-refundable.

4. Replacement Policy

  • If the product is available in stock, we may offer a replacement instead of a refund.

  • Replacements will be shipped once the returned product is received and verified.

5. Order Cancellations

  • Orders can be cancelled only before they are dispatched.

  • Once shipped, the order cannot be cancelled but can be returned under the above conditions.

6. Exceptions (Non-Returnable Items)

  • Opened or used personal care/health products.

  • Perishable food products.

  • Gift cards, promotional items, or discounted sale items.

7. Contact Us

For any questions or return/refund requests, please contact us at:

Auric Enterprises
📧 Email: info@kachalu.com
📱 Mobile: +91 9758105151
🏠 Address: 831/1, New Adarsh Nagar, Near Greenway School, Roorkee, Uttarakhand – 247667